Shipping Policy

Direct Shipping from Europe
Experience fresh stock with extended expiration dates. All orders placed Monday through Friday will be processed within 24 hours. Please note that our shipping department is closed on weekends, and weekend orders will be shipped the following business day.

Express Shipping
Fast delivery in 2-5 business days

To ensure prompt delivery, our formulas are shipped directly from Europe, estimated to arrive within 2-5 business days. Please consider that during state holidays, additional days may be required due to courier schedules. We utilize reputable carriers like UPS, DHL, and FedEx for expedited shipping. Tracking numbers sent over the weekend may not appear immediately in the carrier's tracking system. For local delivery issues, please contact the carrier directly with your tracking information.

Small Cancellation Windows due to Fast Shipping
Cancel within 3 hours or by midnight EST, whichever is earlier

Our quick delivery times necessitate short cancellation windows. We can only accept cancellations within 3 hours of placing the order. For orders made after 9 PM Eastern Time, cancellations must be requested by 12 Midnight Eastern.

No Refunds or Exchanges
No exceptions

As baby formula is highly hygienic, we cannot accept returns or offer refunds once the formula has left our warehouse. Please review our refund policy for more information. By purchasing, you agree that the formula is for personal use only.